Refund Policy
Refund Policy
Last updated: June 26, 2026
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Eligibility
To be eligible for a refund, your request must be submitted within 30 days of the delivery date. Items must be in their original condition and packaging.
How to Request a Refund
- Email us at hello@getopenbeat.com with your order number and reason
- We will respond within 24–48 hours with instructions
- Ship the item back to the address we provide
- Once received and inspected, your refund will be processed within 3–5 business days
Refund Method
Refunds are issued to your original payment method (credit card, PayPal, etc.). Processing time may vary by bank (typically 3–7 business days after we process).
Non-Refundable Items
- Items damaged due to misuse or accidents
- Items returned without prior authorization
- Digital products or gift cards
Defective or Wrong Items
If you received a defective or incorrect item, we will send a replacement or full refund at no additional cost. Please contact us within 7 days of delivery.
6-Month Warranty
All OpenBeat products include a 6-month warranty against manufacturing defects. This is separate from and in addition to our 30-day return policy.
Contact
Email: hello@getopenbeat.com
Response time: within 24 hours