Refund Policy
Refund Policy
Last updated: June 2, 2026
Our 30-Day Money-Back Guarantee
We want you to love your OpenBeat Pro. If for any reason you are not completely satisfied, we offer a 30-day hassle-free return policy.
Return Eligibility
- Returns must be requested within 30 days of the delivery date
- Products can be returned even if used — we stand behind our quality
- Items must not be intentionally damaged
- Original packaging preferred but not required
How to Request a Return
- Email us at hello@getopenbeat.com with your order number and reason for return
- We will respond within 24 hours with a prepaid return label
- Ship the item back using the provided label
- Once received and inspected, your refund will be processed within 48 hours
Refund Processing
- Refunds are issued to your original payment method
- Processing time: 3–7 business days depending on your bank or payment provider
- Original shipping costs are non-refundable (unless the return is due to our error)
Exchanges
We offer free exchanges for a different color within 30 days of delivery. Contact us at hello@getopenbeat.com to arrange an exchange.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at hello@getopenbeat.com with photos. We will send a replacement at no cost to you.
6-Month Quality Warranty
All OpenBeat Pro earphones come with a 6-month quality warranty covering manufacturing defects. If your product fails due to a manufacturing defect within 6 months of purchase, we will replace it free of charge.
International Returns
- USA: Free return shipping provided
- France / Europe: Return shipping costs covered by OpenBeat
- Sénégal / Africa: Contact us for return instructions — we will find the best solution for you
Contact
For any return or refund questions: hello@getopenbeat.com
We respond within 24 hours, Monday to Sunday.