Shipping Policy
Shipping Policy
Last updated: June 2026
🚚 Free worldwide shipping on every order — no minimum, no exceptions.
Delivery Times by Region
| Destination | Estimated Delivery | Carrier | Tracking |
|---|---|---|---|
| 🇺🇸 United States | 5–9 business days | USPS / FedEx | ✅ Included |
| 🇫🇷 France | 7–12 business days | La Poste / DHL | ✅ Included |
| 🇸🇳 Sénégal | 10–18 business days | DHL / Local partner | ✅ Included |
| 🇪🇺 European Union | 7–14 business days | DHL / Postal service | ✅ Included |
| 🌍 Rest of World | 10–21 business days | International carrier | ✅ Included |
Processing Time
All orders are processed within 24 to 48 hours after payment is confirmed (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.
You will receive an email confirmation as soon as your order is processed and dispatched.
Order Tracking
Once your order ships, you will receive a tracking number by email within 24–48 hours. You can track your package at any time by visiting:
getopenbeat.com/pages/track-order
You can also track directly on the carrier’s website using the tracking number provided. If you have not received a tracking number within 5 business days of your order, please contact us.
Shipping Address
Please ensure your shipping address is complete and accurate at checkout. OpenBeat is not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you notice an error after placing your order, contact us immediately at hello@getopenbeat.com — we will do our best to correct it before shipment.
Customs, Duties & Taxes
For international orders (outside the United States), your package may be subject to customs duties, import taxes, or fees levied by your country’s customs authority. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.
We declare the full value of all shipments on customs forms. We are unable to mark packages as “gifts” or under-declare values.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery window, we recommend:
- Check your tracking number at our tracking page
- Verify that your shipping address was entered correctly
- Check with your local post office or customs office
- Contact us at hello@getopenbeat.com with your order number
If your package is confirmed lost by the carrier, we will ship a replacement or issue a full refund at no extra cost.
Damaged Items
If your order arrives damaged, please email us at hello@getopenbeat.com within 7 days of delivery with your order number and photos of the damage. We will send a replacement or issue a full refund promptly.
Multiple Items
If you order multiple items (e.g. a Family Pack), all items will be shipped together in the same package whenever possible. In rare cases, items may be shipped separately if they are dispatched from different warehouses — you will receive a tracking number for each shipment.
Returns & Refunds
Our shipping policy works in conjunction with our Refund Policy. We offer a 30-day money-back guarantee and a 6-month warranty on all manufacturing defects. Return shipping costs may apply for non-defective items.
Contact Us
For any shipping-related questions, please don’t hesitate to reach out:
OpenBeat Support
📧 hello@getopenbeat.com
⏱️ Response time: within 24 hours (Monday–Friday)